MeowMouth terms of service

Last updated: August 21, 2026

1. Acceptance of these terms

These Terms of Service (these "Terms") are a binding agreement between you and Harbo LLC, a California limited liability company doing business as MeowMouth ("MeowMouth," "we," "us," or "our"), and govern your access to and use of the meowmouth.com website and all related content, features, tools, products, and services we offer (collectively, the "Services").

You accept these Terms by clicking a button or checking a box indicating acceptance, by placing an order, or by otherwise accessing or using the Services. If you do not agree to these Terms, do not use the Services. These Terms include an agreement to resolve disputes by binding individual arbitration and a waiver of class actions and jury trials, described in Section 19. You may opt out of arbitration as described in Section 19.10.

Our Shipping Policy, Refund Policy, and Purchase Options Cancellation Policy are incorporated into these Terms by reference. If a conflict exists between these Terms and an incorporated policy on the subject matter of that policy, the incorporated policy controls. Our Privacy Policy describes how we collect, use, and disclose personal information; it is not a contract term, and we encourage you to read it.

2. Eligibility and accounts

You must be at least 18 years old and able to form a binding contract to use the Services. If you create an account, you are responsible for the accuracy of your account information, for keeping your credentials confidential, and for all activity under your account. You may not transfer your account without our written consent. We may suspend or terminate accounts, refuse service, or cancel orders for any lawful reason, including suspected fraud, abuse of promotions or policies, or violation of these Terms.

3. Important pet product notice

Our products are supplements intended solely for use in cats as directed on the product label. They are not for human consumption. Our products and content, including website content, emails, text messages, customer support communications, and social media content, are provided for general informational purposes only. They are not veterinary advice, are not intended to diagnose, treat, cure, or prevent any disease, and are not a substitute for professional veterinary evaluation and care.

You are responsible for determining whether a product is appropriate for your pet. Consult your veterinarian before use, particularly if your cat is a senior, pregnant, nursing, on medication, under veterinary treatment, or has a health condition, food sensitivity, or history of adverse reactions. Use products only as directed. Stop use and consult a veterinarian promptly if your cat experiences any unexpected reaction. Individual animals respond differently, and we do not guarantee any particular result or timeframe.

4. Products and product information

We make reasonable efforts to describe our products accurately. Product images, colors, packaging, and labeling may vary from what appears on your screen or from prior versions. Product descriptions, ingredients, directions, pricing, promotions, and availability are subject to change without notice. We may discontinue products, limit quantities, and restrict sales by person, region, or jurisdiction.

5. Orders

Your order is an offer to purchase. We may accept, reject, limit, or cancel any order for any lawful reason, including suspected fraud, pricing or listing errors, and product unavailability. An order confirmation email does not by itself constitute acceptance. Acceptance occurs when we process the order and transmit it for fulfillment or otherwise expressly confirm acceptance. If we cancel an order after payment, we will refund the amount actually charged. We may be unable to accommodate cancellation, modification, or address change requests once an order enters fulfillment. Products are sold for lawful personal and household use only and not for resale, redistribution, or export.

6. Pricing and payment

Prices are shown in the currency displayed at checkout. Unless stated otherwise, prices exclude taxes, shipping, and any customs duties or import charges, which are your responsibility as disclosed at checkout. You authorize us and our payment processors to charge your selected payment method for the total disclosed amount of your order. If we discover an error in pricing, description, or availability, we may correct it and cancel or refuse any affected order, even after payment, in which case we will refund the amount charged.

If there is a problem with your order, subscription, delivery, or billing, please contact us first at hello@meowmouth.com so we can resolve it. If a payment dispute or chargeback is opened, you authorize us to provide the payment processor, card network, or financial institution with records related to the transaction, including order details, tracking and delivery confirmation, subscription consent records, checkout and policy acceptance records, and related customer communications.

7. Subscriptions and recurring charges

7.1 Authorization. If you select a subscription or other recurring purchase option, you authorize MeowMouth and our payment processors to store your payment method and charge it on a recurring basis at the price, frequency, and terms displayed at or before checkout, until you cancel. Before your first subscription charge, the recurring price, billing frequency, any minimum term, and the means of cancellation will be presented to you, and you must affirmatively consent to those terms.

7.2 Confirmation. After you start a subscription, we will send you a confirmation that includes the subscription terms and a means of cancellation. We will also send any renewal reminders required by applicable law.

7.3 Cancellation. You may cancel your subscription at any time through your customer portal or by contacting us at hello@meowmouth.com. Cancellation takes effect immediately for all future renewals. Orders billed and processed before you canceled will still be fulfilled and shipped, and are reviewed under our Refund Policy. We do not impose advance notice requirements, cancellation fees, or retention obstacles on cancellation.

7.4 Changes. If we change the price or any material term of your subscription, we will notify you in advance as required by law and, where required, obtain your consent. If you do not agree to a change, you may cancel before it takes effect.

7.5 Failed payments. If your payment method fails, we or our processor may retry the charge, and we may pause or cancel your subscription if payment cannot be completed.

8. Shipping, delivery, and risk of loss

Delivery dates and transit times are estimates and are not guaranteed. If we state a specific shipment date, we will have a reasonable basis for it, and if we cannot meet it we will notify you, provide a revised date, and give you the choice to consent to the delay or cancel the affected order for a prompt full refund. You are responsible for providing an accurate shipping address. Subject to applicable law, risk of loss passes to you upon the carrier’s confirmed delivery to the address you provided, and a carrier’s proof of delivery may be used in resolving shipment disputes. If a package is returned to us due to an incorrect address, refusal, or failed delivery attempts, we may require payment of reshipment costs. International shipments may be subject to customs actions and charges for which we are not responsible.

9. Returns, refunds, and guarantee

Purchases are subject to our Refund Policy. Where we offer a satisfaction guarantee, it applies as stated in the Refund Policy, including its first order eligibility conditions. Because our products are consumable and intended for animal use, we may limit returns of opened or used items as described in the Refund Policy and to the fullest extent permitted by law. We may deny refund or replacement requests in cases of suspected abuse or bad faith conduct. Nothing in this Section limits any right or remedy you have under applicable law.

10. Adverse event reporting

If you believe a product may have caused or contributed to an illness, reaction, or injury involving your pet, stop use and consult your veterinarian promptly, and notify us as soon as reasonably possible at hello@meowmouth.com. If requested, please provide your order number, the product lot or batch number, a description of the issue, photographs, and any remaining product and packaging. Preserving the remaining product and packaging helps us investigate and respond.

11. Intellectual property

The Services and all content made available through them, including text, graphics, logos, images, product names, page layouts, software, and compilations, are owned by MeowMouth, Harbo LLC, Shopify, or our licensors and are protected by intellectual property and unfair competition laws. MEOW MOUTH and associated logos are trademarks of Harbo LLC. You are granted a limited, revocable, non-exclusive, non-transferable license to access and use the Services for personal, non-commercial use. All rights not expressly granted are reserved.

12. User content and reviews

If you submit reviews, testimonials, photos, videos, feedback, suggestions, ideas, or other content to us or through the Services, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, transferable license to use, reproduce, modify, publish, display, and distribute that content for lawful business purposes. You represent that you own or control the rights in the content you submit, that any review or testimonial reflects your honest opinions and actual experience with the product, and that you will clearly disclose any free product, compensation, or other material connection you have with us. We may decline to publish or may remove content in our discretion, but we do not suppress or edit reviews based solely on negative sentiment. Feedback, suggestions, and ideas are provided voluntarily, and we may use them without restriction and without obligation or compensation to you.

13. Communications, email, and text messages

By providing your contact information, you agree that we may communicate with you electronically about your account, orders, and the Services, and that electronic communications satisfy any legal requirement that communications be in writing. If you separately opt in to our text message program, you consent to receive recurring automated marketing and transactional text messages at the number you provided. Consent to marketing texts is not a condition of purchase. Message and data rates may apply. Reply STOP to cancel and HELP for help. You may opt out of marketing emails using the unsubscribe link in any marketing email. Transactional communications, such as order and subscription notices, may continue after a marketing opt out. You may withdraw your consent to electronic communications or request a paper copy of these Terms by contacting us, although withdrawing consent may limit your ability to use the Services.

14. Third party services and Shopify

The Services may include tools, integrations, and links provided by third parties, including payment providers, review tools, subscription tools, and analytics tools. We provide access to third party tools on an "as is" basis without endorsement, and your use of third party services is governed by their own terms and privacy policies. Our store is powered by Shopify. Any purchase you make is made directly with MeowMouth, not with Shopify, and to the fullest extent permitted by law Shopify and its affiliates are not responsible for any aspect of any sale between you and MeowMouth.

15. Prohibited conduct

You may not use the Services for any unlawful, fraudulent, deceptive, or harmful purpose. Without limitation, you may not violate any law, infringe any third party right, submit false or misleading information, interfere with the security or operation of the Services, transmit malicious code, scrape or harvest content or personal information, bypass access controls, use bots or automated tools without our written permission, impersonate any person, or misuse promotions, guarantees, or refund processes. We may investigate suspected violations and take any lawful action in response.

16. Disclaimer of warranties

TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES AND ALL CONTENT AND MATERIALS PROVIDED THROUGH THEM ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT WARRANTIES OF ANY KIND, AND WE DISCLAIM ALL IMPLIED WARRANTIES WITH RESPECT TO THE SERVICES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR FREE.

SOME JURISDICTIONS, INCLUDING CALIFORNIA, LIMIT OR DO NOT ALLOW THE DISCLAIMER OF IMPLIED WARRANTIES ON CONSUMER GOODS. NOTHING IN THESE TERMS DISCLAIMS OR LIMITS ANY IMPLIED WARRANTY ON A PRODUCT WHERE THAT DISCLAIMER IS PROHIBITED BY APPLICABLE LAW, INCLUDING UNDER THE SONG-BEVERLY CONSUMER WARRANTY ACT, OR ANY OTHER WARRANTY OR RIGHT THAT CANNOT BE DISCLAIMED.

17. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW: (A) IN NO EVENT WILL MEOWMOUTH, HARBO LLC, OR OUR OFFICERS, MEMBERS, MANAGERS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, SERVICE PROVIDERS, OR LICENSORS, OR SHOPIFY OR ITS AFFILIATES, BE LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING LOST PROFITS, LOSS OF GOODWILL, OR LOSS OF DATA, ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT; AND (B) OUR TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR ANY PRODUCT WILL NOT EXCEED THE GREATER OF THE AMOUNTS YOU PAID TO US IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR ONE HUNDRED UNITED STATES DOLLARS.

THE LIMITATIONS IN THIS SECTION DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED UNDER APPLICABLE LAW, INCLUDING LIABILITY FOR DEATH OR PERSONAL INJURY CAUSED BY A DEFECTIVE PRODUCT, OR FOR FRAUD, WILLFUL INJURY, OR VIOLATION OF LAW WITHIN THE MEANING OF CALIFORNIA CIVIL CODE SECTION 1668, AND THEY DO NOT LIMIT ANY REMEDY YOU HAVE UNDER LAWS THAT PROHIBIT SUCH LIMITATIONS.

18. Indemnification

You agree to defend, indemnify, and hold harmless MeowMouth, Harbo LLC, Shopify, and our respective affiliates, officers, members, managers, employees, agents, and service providers from and against claims, liabilities, damages, and expenses, including reasonable attorneys’ fees, arising out of your breach of these Terms, your misuse of the Services or products, your violation of law, your infringement of any third party right, or content you submit. This Section does not require you to indemnify any party for that party’s own negligence or misconduct where such indemnification is prohibited by law.

19. Dispute resolution, arbitration agreement, and class action waiver

PLEASE READ THIS SECTION CAREFULLY. IT REQUIRES THAT DISPUTES BETWEEN YOU AND MEOWMOUTH BE RESOLVED BY BINDING INDIVIDUAL ARBITRATION, AND IT WAIVES THE RIGHT TO A JURY TRIAL AND TO PARTICIPATE IN A CLASS ACTION. YOU MAY OPT OUT AS DESCRIBED IN SECTION 19.10.

19.1 Informal resolution first. Before initiating arbitration or any court proceeding, you and we agree to first try to resolve any dispute informally. The party raising the dispute must send the other a written notice of dispute. Your notice must be sent to Harbo LLC, 128 East Dyer Road, Suite E, Santa Ana, California 92707, or to hello@meowmouth.com, and must include your name, the email address associated with your order, a description of the dispute, and the relief you seek, and must be personally signed by you. We will send any notice to the email address associated with your account or order. The parties agree to negotiate in good faith, including by telephone or videoconference if either party requests it, for at least 60 days from receipt of a complete notice. This informal process is a condition precedent to arbitration or litigation, and any applicable statute of limitations will be tolled during it.

19.2 Agreement to arbitrate. Except as provided in Sections 19.3 and 19.4, you and MeowMouth agree that any dispute, claim, or controversy arising out of or relating to these Terms, the Services, any product, or any advertising or marketing, whether based in contract, tort, statute, or any other legal theory, and whether arising before or after the effective date of these Terms, will be resolved exclusively by final and binding arbitration on an individual basis. This arbitration agreement is governed by the Federal Arbitration Act. The arbitrator, and not any court, has exclusive authority to resolve disputes about the interpretation, applicability, or enforceability of this arbitration agreement, except that a court will decide any dispute about the enforceability of the class action waiver in Section 19.6 or the mass arbitration procedures in Section 19.7.

19.3 Exceptions. Either party may bring an individual claim in small claims court if it qualifies there. Either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect its intellectual property rights. And nothing in this Section waives your right to seek public injunctive relief where that right cannot be waived under applicable law; if a claim for public injunctive relief cannot be arbitrated, that claim will be decided by a court after arbitration of all arbitrable claims and issues, and will be stayed until the arbitration concludes.

19.4 Agency complaints. This Section does not prevent you from reporting issues to, or seeking relief from, any federal, state, or local government agency, including the Federal Trade Commission or a state attorney general, and agencies may pursue relief against us on your behalf as permitted by law.

19.5 Arbitration procedure. The arbitration will be administered by the American Arbitration Association ("AAA") under its Consumer Arbitration Rules and, where applicable, its Mass Arbitration Supplementary Rules, as modified by this Section. The rules are available at www.adr.org. If the AAA is unavailable or unwilling to administer the arbitration consistent with this Section, the parties will agree on an alternative administrator, and if they cannot agree, a court will appoint one under 9 U.S.C. Section 5. There will be one arbitrator. The arbitration will be conducted in the county where you reside or remotely by videoconference, at your election. Payment of filing, administration, and arbitrator fees will be governed by the AAA rules, and we will pay all such fees that applicable law or the AAA rules require us to pay. The arbitrator may award the same individual relief that a court could award, must apply applicable law, and will issue a reasoned written decision. Judgment on the award may be entered in any court with jurisdiction.

19.6 Class action and jury waiver. YOU AND MEOWMOUTH EACH WAIVE THE RIGHT TO A JURY TRIAL AND THE RIGHT TO LITIGATE OR ARBITRATE ANY CLAIM AS A PLAINTIFF OR MEMBER OF A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING, EXCEPT THAT THIS WAIVER DOES NOT APPLY TO A CLAIM FOR PUBLIC INJUNCTIVE RELIEF TO THE EXTENT SUCH A WAIVER IS UNENFORCEABLE. The arbitrator may not consolidate the claims of more than one person absent the consent of all parties.

19.7 Mass arbitration procedures. If 25 or more demands for arbitration are filed against us that raise similar claims and are brought by or with the assistance of the same or coordinated counsel or organizations, the parties agree that the demands will be administered in staged proceedings under the AAA Mass Arbitration Supplementary Rules: each side will select up to 10 demands to proceed first as bellwether arbitrations, the remaining demands will be held in abeyance with no fees due on them, and after the bellwether awards the parties will engage in a global mediation before further staged sets proceed. Applicable statutes of limitations will be tolled for demands held in abeyance. A court will resolve any dispute about this Section, including its enforceability.

19.8 Severability. If the class action waiver in Section 19.6 is found unenforceable as to a particular claim or request for relief, then that claim or request, and only that claim or request, will be severed from arbitration and decided by a court, and all remaining claims will be arbitrated.

19.9 Changes to this Section. If we change this Section 19 after you first accept these Terms, you may reject the change by sending written notice to the address in Section 19.1 within 30 days of the change taking effect, in which case the version of this Section you previously accepted will continue to apply. No change to this Section applies to a dispute of which we had written notice before the change took effect.

19.10 Opt out. You may opt out of this arbitration agreement and the class action waiver entirely by sending written notice to Harbo LLC, 128 East Dyer Road, Suite E, Santa Ana, California 92707, or to hello@meowmouth.com with the subject line "Arbitration Opt Out," within 30 days after you first accept these Terms. Your notice must include your name, address, the email address associated with your account or order, and a clear statement that you opt out of arbitration. Opting out will not affect any other provision of these Terms.

19.11 Survival. This Section 19 survives termination of these Terms and your relationship with us. If this arbitration agreement is found unenforceable in its entirety, or if you opt out, Section 20 governs the forum for disputes.

20. Governing law and venue

These Terms and any dispute arising out of or relating to them or the Services are governed by the laws of the State of California, without regard to conflict of law principles, except that the Federal Arbitration Act governs Section 19. Any claim that is not subject to arbitration and cannot be brought in small claims court will be brought exclusively in the state or federal courts located in Orange County, California, and each party submits to the personal jurisdiction of those courts, except that nothing in this Section limits any non-waivable venue right you have under applicable consumer law.

21. Notice to California consumers

Under California Civil Code Section 1789.3, California consumers are entitled to the following notice: the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs may be contacted in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210. The provider of the Services is Harbo LLC, 128 East Dyer Road, Suite E, Santa Ana, California 92707, hello@meowmouth.com.

22. Changes to these terms

We may update these Terms from time to time. The updated version will be posted on this page with a revised last updated date, and we will provide additional advance notice of material changes as required by law, including by email or a notice on the Services. Changes apply prospectively. Your continued use of the Services after the effective date of updated Terms constitutes acceptance, except that changes to Section 19 are subject to Section 19.9, and no change will apply retroactively to a dispute that arose before the change took effect.

23. General

You may not assign these Terms without our written consent; we may assign them in connection with a merger, acquisition, sale of assets, or by operation of law. Our failure to enforce a provision is not a waiver. If any provision is found invalid or unenforceable, the remainder will remain in effect, subject to Sections 19.8 and 19.11. These Terms, together with the incorporated policies, are the entire agreement between you and us regarding the Services. We are not liable for delay or failure to perform due to events beyond our reasonable control. Sections that by their nature should survive termination do survive, including Sections 11, 12, 16 through 20, and 23. Notices to us should be sent to Harbo LLC, 128 East Dyer Road, Suite E, Santa Ana, California 92707 or hello@meowmouth.com. Questions about these Terms may be sent to hello@meowmouth.com or 1-800-371-8962.