MeowMouth shipping policy

Last updated: August 21, 2026

We work hard to get your order out as quickly as possible.

Order processing time

Orders are typically processed within 1 to 3 business days after your order is placed. Processing may take longer during holidays, promotions, periods of high order volume, or events outside our reasonable control.

Estimated shipping times

After processing, estimated transit times are 7 to 10 business days for the United States and Canada, the United Kingdom and Europe, Australia and New Zealand, and the rest of the world. These are estimates only and actual delivery times vary with your location, carrier performance, customs processing, weather, and other factors outside our control.

If we cannot ship on time

If we state a specific shipment date and cannot meet it, or if we cannot ship within the time stated in this policy, we will notify you of the delay, give you a revised shipment date, and give you the opportunity to consent to the delay or cancel the affected order for a prompt full refund.

Shipping costs

Shipping charges are calculated at checkout based on your delivery address and selected shipping method, unless otherwise stated on our website.

Order tracking

Once your order ships, we will send tracking information to the email address provided at checkout, when tracking is available.

Address accuracy

You are responsible for entering a complete and accurate shipping address at checkout. We are not responsible for delays, non-delivery, or additional costs caused by incorrect or incomplete addresses. If an order is returned to us due to an address issue, failed delivery attempts, or refusal of delivery, we may require payment of additional shipping charges before reshipping.

Delivered packages

Once a package is marked delivered by the carrier, responsibility for the package generally passes to you, subject to applicable law. If tracking shows delivered but you cannot locate the package, please check your delivery area, with household members, neighbors, and building staff, and with the carrier, and then contact us so we can help.

Lost, damaged, or incorrect orders

If your order arrives damaged, appears lost in transit, or you receive the wrong item, contact us at hello@meowmouth.com within 7 days of the delivery date or expected delivery date with your order number and clear photos if applicable. We may request additional information to investigate and resolve the issue.

Customs, duties, and taxes

International orders may be subject to customs duties, import taxes, brokerage fees, or other charges imposed by the destination country. These charges are your responsibility unless otherwise stated at checkout. We are not responsible for delays caused by customs processing.

Questions

Contact us at hello@meowmouth.com or 1-800-371-8962.