Refund Policy

Last updated: March 30, 2026

At MeowMouth, we want you to feel confident trying our products. Please review our refund and return policy below before placing your order.

60-Day First-Time Customer Satisfaction Guarantee

We offer a 60-day satisfaction guarantee on eligible first-time purchases made directly through our website.

To be eligible, you must contact us within 60 days of the date your order was delivered. This guarantee applies to a customer’s first order only and is intended to give new customers the opportunity to try MeowMouth as directed.

To request a refund, replacement, exchange, or store credit, contact us at hello@meowmouth.com or 1 (800) 414-4135 with your order number and a brief explanation of your request.

Eligibility

To be eligible for review, your request must meet the following conditions:

The request must be submitted within 60 days of delivery.

Proof of purchase is required.

The order must have been placed directly through our official website.

We may ask for your order number, photos, product packaging, lot number if available, and additional details to review the request.

Returned items must be sent only to the return address we provide. Do not send products back without contacting us first.

Returns sent without prior authorization may be refused or may delay processing.

Opened and Used Products

Because MeowMouth products are consumable and intended for animal use, opened, used, or partially used items are not eligible for return for resale or exchange.

However, eligible first-time customer satisfaction requests submitted within the 60-day window may still qualify for a refund, replacement, or store credit at our discretion and in accordance with this policy.

We may not require opened or used products to be returned unless we specifically request it.

Unused Items

Unused and unopened items in their original packaging may be eligible for return, exchange, or refund if you contact us within the 60-day period and follow our return instructions.

Customers are responsible for return shipping costs unless the item was damaged, defective, incorrect, or required to be refunded under applicable law.

Cats Who Do Not Like the Product

If your cat does not like the product, your first order may still be eligible under our 60-day first-time customer satisfaction guarantee, as long as the product was tried as directed and the request is submitted within 60 days of delivery.

We may ask for additional details so we can better understand the issue and help with tips, replacement options, store credit, or a refund.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives. If your order arrives damaged, defective, or incorrect, contact us at hello@meowmouth.com or 1 (800) 414-4135 within 7 days of delivery.

Please include your order number and clear photos of the item, packaging, and shipping label. If approved, we may offer a replacement, refund, store credit, or another resolution at no additional cost to you.

Subscription Orders

If you purchase a subscription, you authorize MeowMouth to charge your selected payment method on a recurring basis at the frequency and price shown at checkout, unless and until you cancel.

You may cancel your subscription through your customer portal or by contacting us at hello@meowmouth.com. To avoid being charged for your next renewal, cancellation requests must be submitted at least 48 hours before your next scheduled billing date.

Cancellation requests submitted after a subscription order has processed may not stop that order from being fulfilled or shipped. Subscription renewal orders are not automatically eligible for cancellation or refund once processed, but you may contact us and we will review your request under this policy.

It is the customer’s responsibility to manage, update, pause, or cancel their subscription before the next billing date.

Return Process

To start a return, refund, replacement, or claim, contact us at hello@meowmouth.com or 1 (800) 414-4135 with your order number and a brief explanation of the issue.

If your request is eligible, we will provide instructions and the correct return address if a return is required. Returns sent without prior authorization may be refused or may delay processing.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item was incorrect, damaged, defective, or otherwise required to be replaced or refunded under applicable law.

Original shipping fees, shipping protection, package protection, priority processing, and similar fees are non-refundable unless required by law or unless the issue was caused by our error.

Refunds

Approved refunds will be issued to the original payment method used at checkout.

Please allow 5 to 7 business days after approval for the refund to appear. Processing times may vary depending on your bank, credit card company, or payment provider.

If more than 10 business days have passed since your refund was approved, please contact us at hello@meowmouth.com.

Exchanges and Replacements

Exchanges and replacements are subject to product availability. If the requested replacement is unavailable, we may issue a refund or store credit instead.

Pet Health Concerns

MeowMouth is intended to support general oral hygiene and is not a substitute for veterinary care. We do not provide veterinary advice, diagnosis, or treatment.

If your cat has a known medical condition, is under veterinary care, is pregnant or nursing, has allergies or sensitivities, is taking medication, or has a history of digestive issues or adverse reactions to supplements or food additives, please consult your veterinarian before using MeowMouth.

If you believe your pet has experienced a health concern after using MeowMouth, stop use immediately and contact your veterinarian.

Please contact us at hello@meowmouth.com with your order number, product lot number if available, photos if relevant, and a description of what occurred so we can document the report.

MeowMouth does not reimburse veterinary bills, medical expenses, or related costs.

Non-Returnable Items

The following items are not eligible for return or refund unless required by law:

Gift cards

Clearance items

Final sale items

Digital products

Free gifts or promotional items

Products marked non-returnable on the product page

Opened or used products, except for eligible first-time satisfaction guarantee requests

Policy Abuse

We reserve the right to deny any refund, replacement, exchange, store credit, or guarantee request if we believe the request involves fraud, abuse, excessive refund activity, misuse of the product, duplicate claims, false information, returned empty packaging, chargeback abuse, or other bad-faith conduct.

We also reserve the right to refuse, cancel, or limit future orders from customers who abuse our policies, initiate repeated disputes, or engage in conduct intended to misuse our satisfaction guarantee.

Payment Disputes and Chargebacks

If there is an issue with your order, please contact us first at hello@meowmouth.com so we can help resolve it.

If a payment dispute or chargeback is opened, we reserve the right to provide the payment processor with relevant records, including order details, tracking information, delivery confirmation, subscription authorization, checkout records, policy acceptance records, customer communication history, and any other information related to the transaction.

Filing a payment dispute before contacting us may delay resolution because the matter must then be handled through the payment processor.

Delivered Packages

If tracking shows that an order was delivered to the shipping address provided at checkout, the order will be considered delivered.

MeowMouth is not responsible for packages that are lost, stolen, misplaced, or taken after confirmed delivery by the shipping carrier.

If your tracking shows delivered but you cannot locate your package, please check with household members, neighbors, building management, mailrooms, parcel lockers, and the shipping carrier.

We may assist with a carrier inquiry when possible, but refunds or replacements are not guaranteed for packages marked as delivered by the carrier.

Incorrect Shipping Address

Customers are responsible for entering a complete and accurate shipping address at checkout.

MeowMouth is not responsible for orders that are delayed, lost, returned, or delivered incorrectly due to an incorrect or incomplete shipping address provided by the customer.

If you notice an address mistake, contact us as soon as possible at hello@meowmouth.com. We cannot guarantee address changes once an order has been processed or shipped.

Contact

If you have any questions about this policy, contact us at:

MeowMouth
Email: hello@meowmouth.com
Phone: 1 (800) 414-4135