MeowMouth refund policy

Last updated: August 21, 2026

At MeowMouth, we want you to feel confident trying our products. Please review this policy before placing your order. Nothing in this policy limits any right or remedy you have under applicable law.

60-day first order satisfaction guarantee

We offer a 60-day satisfaction guarantee on eligible first orders placed directly through meowmouth.com, including a first order that starts a subscription. The guarantee gives new customers the opportunity to try Meow Mouth as directed. It applies to your first order only and does not apply to renewal orders, repeat orders, or any subsequent orders. To request a refund, replacement, exchange, or store credit under the guarantee, contact us at hello@meowmouth.com or 1-800-371-8962 within 60 days of the date your order was delivered, with your order number and a brief description of your request.

Eligibility

To be eligible for review under the guarantee, your request must be submitted within 60 days of delivery, include proof of purchase, and relate to an order placed directly through meowmouth.com. Guarantee requests must relate to your first order, except that damaged, defective, or incorrect items are handled under this policy regardless of order number, as is any refund required by applicable law. We may ask for your order number, photos, product packaging, the lot number if available, and additional details. Returned items must be sent only to the return address we provide, and returns sent without prior authorization may be refused or delayed.

Opened and used products

Because our products are consumable and intended for animal use, opened or used items are not eligible for return for resale or exchange. Eligible first order guarantee requests submitted within the 60-day window may still qualify for a refund, replacement, or store credit in accordance with this policy, and we may not require opened product to be returned unless we specifically request it.

Unused items

Unused and unopened items in original packaging may be eligible for return, exchange, or refund if you contact us within 60 days of delivery and follow our return instructions. Customers are responsible for return shipping costs unless the item was damaged, defective, or incorrect, or a refund is required by applicable law.

If your cat does not like the product

If your cat will not eat Meow Mouth, your first order may still be eligible under the 60-day guarantee, as long as the product was tried as directed and your request is submitted within 60 days of delivery. We may ask a few questions so we can help with feeding tips, a replacement, store credit, or a refund.

Damaged, defective, or incorrect items

Please inspect your order when it arrives. If your order arrives damaged, defective, or incorrect, contact us at hello@meowmouth.com or 1-800-371-8962 within 7 days of delivery with your order number and clear photos of the item, packaging, and shipping label. If approved, we will provide a replacement, refund, or store credit at no additional cost to you. Reporting within 7 days helps us resolve issues quickly, and late reports will still be reviewed in good faith.

Subscription orders

You may cancel your subscription at any time through your customer portal or by contacting us at hello@meowmouth.com. Cancellation takes effect immediately for all future renewals. A renewal order that was billed and processed before you canceled will still be fulfilled and shipped, and any refund request for that order will be reviewed under this policy. Subscription terms are described in Section 7 of our Terms of Service.

How refunds are issued

Approved refunds are issued to the original payment method. We process approved refunds promptly, and in any event within 10 business days of approval. Your bank or card issuer may take additional time to post the credit. If the original payment method is unavailable, we will work with you on an alternative.

Abuse

We reserve the right to decline requests in cases of suspected fraud, excessive claims activity, or other bad faith conduct, to the extent permitted by law.

Contact

hello@meowmouth.com or 1-800-371-8962. Harbo LLC d/b/a MeowMouth, 128 East Dyer Road, Suite E, Santa Ana, California 92707.